Responsible Gaming Policy

At Hashtagluck, we are committed to promoting responsible gaming and ensuring that our platform provides a safe and enjoyable environment for all users. We recognize that gaming can be a source of fun and entertainment, but we also understand the importance of preventing gambling-related issues. This policy outlines our approach to responsible gaming and the steps we take to protect our customers.

1. OUR COMMITMENT TO RESPONSIBLE GAMING
At Hashtagluck, we believe that gaming should remain a form of entertainment and never lead to financial hardship or harm. Our platform is designed to encourage responsible gaming behaviors, and we provide tools and resources to help customers manage their participation.


2. SELF-EXCLUSION
For customers who feel that they need to take a break from gaming, we offer a self-exclusion option. This feature allows users to temporarily or permanently block access to their accounts. Customers who choose to self-exclude will not receive marketing communications from us during the exclusion period.

  • Temporary Exclusion: Players can self-exclude for a set period, such as 30 days, 6 months, or 1 year.
  • Permanent Exclusion: For individuals needing long-term or permanent exclusion, this option allows users to permanently block their accounts.

To activate self-exclusion, customers can contact our customer support team for assistance.

3. AGE RESTRICTIONS

We take the protection of minors very seriously. Our platform is restricted to individuals aged 18 or older, or the legal age of majority in their jurisdiction. We use age verification tools to prevent underage gambling, and we encourage parents and guardians to use content filtering tools to prevent minors from accessing our site.


4. WARNING SIGNS OF GAMBLING PROBLEMS
While most customers enjoy gaming as a recreational activity, we understand that some individuals may develop unhealthy habits. Here are some common warning signs of gambling problems:

  •  Spending more money or time on gaming than originally intended
  •  Hiding gaming activity from family or friends
  •  Borrowing money to finance gaming activities
  •  Experiencing feelings of guilt or stress related to gaming


If any of these signs are present, we encourage users to take a break, set limits, or seek professional help.


5. HELP AND SUPPORT

If you or someone you know is experiencing issues related to gambling, help is available. We partner with various organizations that provide support for gambling-related problems:

 

These organizations offer confidential advice, support, and resources for individuals struggling with gambling addiction.

6. PROTECTION OF CUSTOMER FUNDS
To ensure the safety of our customers, we protect all deposited funds and handle them separately from operational funds. This guarantees that any deposits you make are safe and available for withdrawal at any time.

7. EMPLOYEE TRAINING
All Hashtagluck employees are trained to recognize and respond to signs of gambling addiction and responsible gaming practices. Our team is equipped to assist customers who may need help managing their gaming habits and can provide guidance on available resources.

8. REGULAR REVIEW AND UPDATES
We regularly review our Responsible Gaming Policy to ensure it remains effective and up to date. Any updates to this policy will be communicated on our website and made available for customers to review.

For any questions or concerns related to responsible gaming, please contact us at help@hashtagluck.com.