Frequently Asked Questions
Can I Really Trust the Draws Are Fair?
Absolutely. We use a secure UK software (RandomDraws) to pick the winners at random. More entries mean more chances, but every entry is treated equally. We share the results and official certificate in our Winners section for full transparency.
Is My Payment Secure?
Yes—all of your payments go through secure, encrypted systems. We accept all major credit and debit cards, and we never store your details without your permission. You're safe with us.
What Happens If I Don’t Win?
We get it—missing out isn’t fun. But remember, this is a competition of skill and luck. You can try again as often as you like (and we even offer free entry options). Each round is a new chance!
How Do I Enter a Competition?
You can enter by buying a ticket or sending a free postal entry. All entry methods have the same chance of winning. Just follow the instructions on the competition page, and we’ll confirm your entry via email.
How Do I Enter via Post?
On each competition page, you’ll find instructions for entering by post. Once we receive your postal entry, we’ll email you your entry number just like paid entries. Free entries have an equal chance of winning!
How Are Winners Chosen?
We use a secure UK software (RandomDraws) to pick the winners at random. More entries mean more chances, but every entry is treated equally. We share the results and official certificate in our Winners section for full transparency.
How Will I Know If I’ve Won?
We’ll contact you by email or phone within 7 days of the competition closing. Make sure your contact details are up to date!
If we can’t reach you within 14 days, we may have to select another winner, so keep an eye on your inbox!
Can I Exchange or Sell My Prize?
Prizes are final and can’t be exchanged for cash. But if you win something and prefer to sell it, that’s totally your choice!
Who Can Enter?
You must be 18 or older and a resident of United Kingdom where our competitions are legal. During checkout, you’ll need to confirm your age.
Is My Personal Info Safe?
Yes, your data is protected. We never share your info without your consent—unless required by law (for example, to prove fairness to the Advertising Standards Authority).
If you opt out of data use before a draw ends, you’ll be withdrawn from the competition, and your entry fee won't be refunded.
When Will the Competition Close?
Each competition has a countdown timer. When it hits zero, we'll run the draw and announce the winner. You'll find the results and the official draw certificate in our Winners section within 7 davs.
What are the Prizes?
The prizes are described fully on the website. You can find out more details by clicking here.
Can I Try Again?
You can enter the competition as many times as you wish up to any limit we specify. Your entries may be restricted if we reach the maximum number of entries.
Whilst this isn't gambling, we still urge you to keep this fun and not spend more than you can afford.
Do I Have to be in Promotions If I Win?
No, this is not compulsory. However, with your permission, we would love to share your excitement on our website and social media pages.
Even if you do not want to participate in any promotional exercises, we may have may have to provide your details to the Advertising Standards Authority to prove we have administered the competition and awarded the prize fairly.